Thank you for shopping at [TEARS OF BABYLON]. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our refund policy carefully to understand your options.
- Eligibility for Refunds:
- Items must be returned within 30 days of the original purchase date.
- The item must be unused, unworn, and in the same condition as when you received it.
- Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.
- Certain items, such as intimate apparel (underwear, swimwear, etc.), jewelry, and sale/clearance items may not be eligible for refunds. Please check the product description or contact our customer service for clarification.
- Refund Process:
- To initiate a refund, please contact our customer service team either by phone or email. Provide your order details and reason for the refund.
- Once your refund request is approved, we will provide you with a return authorization number (RA#) and instructions on how to return the item.
- Pack the item securely in its original packaging (if available) and include all accessories, tags, and labels.
- Ship the item back to us using a trackable shipping service. The shipping costs for the return will be your responsibility unless the return is due to our error.
- Once we receive and inspect the returned item, we will process your refund within [X] business days.
- The refund will be issued using the same payment method used for the original purchase.
- Refund Options:
- You may choose to receive a full refund of the purchase price in the original form of payment.
- If preferred, we can issue store credit equal to the purchase price, which can be used towards future purchases at our store.
- Exchanges:
- If you wish to exchange an item for a different size, color, or style, please follow the same process as stated above for returns. Indicate your preference for an exchange in your communication with our customer service team.
- Exchanges are subject to product availability. If the desired item is not available, we will process a refund or offer suitable alternatives.
- Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact our customer service team immediately.
- We may request supporting evidence, such as photographs, to assess the issue.
- In such cases, we will offer a full refund, including shipping costs, or provide a replacement item at no additional cost.
Please note that our refund policy is subject to change without prior notice. We encourage you to review this policy before making any purchases. If you have any further questions or require assistance, please do not hesitate to contact our customer service team.
Thank you for choosing [TEARS OF BABYLON ]. We appreciate your business!
